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PRODUCTS
ADDITIONAL INFO
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Frequently Asked Questions
1. Do you rent out items?
We do not rent items. It is for purchase only.
2. Is the price listed for purchase or is it for rental?
The price listed is for purchase only.
3. How much do you charge for shipping?
The shipping prices varies depending on where it is going and how much the products weigh. To get a shipping quote for your product, please create an account online with us and add the items to shopping cart, the shipping rate will calculate itself depending on the weight and where it will be delivered.
4. When does the items gets shipped after I finish placing my order?
It takes 1-2 business days for us to process and ship your order (for stock items only). For EXPRESS shipments, orders have to be placed before 1pm central standard time in order for it to be shipped the same day. Any EXPRESS orders after 1pm will be processed the next business day.
5. When will I receive my order when I place it?
Once we receive your order and the payment went through. We will process and shipp your order within 1-2 business days (for stock items only). Item will be shipped from our warehouse in El Monte, CA or Chicago, IL via a major carrier like UPS or USPS. We have no control of the carrier shipping time. However it takes average 2 to 10 business days of shipping time depending on the destination.
6. Do you ship outside the United States?
Yes we do, please check out COUNTRIES in the Drop Down Menu in the Shopping Cart.
7. How do I get a sample of your product?
You are welcome to order a single piece online with us. There is no minimum order. To keep our prices low, sorry we do not offer free samples.
8. How long does it take for you to respond to an email?
We try to answer all emails in a timely manner. Usually within 24 hours (excluding weekends or holidays).
9. What type of payment methods do you accept?
We currently takes only Visa, MasterCard, Discover and American Express. and Paypal.
10. Do you offer pickup?
Please call us ahead of time to set appointments for pick up. We only allow picks ups for items in stock at our Chicago IL location.
11. What is your return policy?
Return Policy
If you would like to request a return, please notify us within 5 days of receiving your order. Refunds are subject to a 25% restocking and shipping fees are not refundable. The buyer will be responsible for the return shipping fee. Returnable items must be received by us within 14 days from the date your order was delivered. Returnable items must be received in their original packaging and in perfect condition (e.g. unopened and unused). Please use a carrier with tracking and signature confirmation for any return items to prevent any lost goods. Any signs of used products will not be approved for refunds and reshipment of products will be the responsibility of the buyer.
Please review contents of order immediately after receiving. If there are any issues/damage(s) to item(s) in your order when received, please be sure to bring it to our attention within 5 days of receiving so we can resolve the issue for you.
Shipping Policy
Express orders must be placed before 1pm(CST) to be ship the same day . All ground shippment will be shipped within 1-2 business days.
Orders will be shipped via major carrier like Fedex Ground, USPS or UPS. Each order will have a tracking number sent to your e-mail and a signature proof of delivery is required for all orders.
Please note that our standard shipment are for working business days only. If you would like Saturday deliveries, please give us a call. There may be additional charges for Saturday deliveries.
We are not responsible for any delays caused by our carrier.
12. Which items are NOT returnable?
Non-returnable items include single items. Samples.
13. Is your website secure?
Yes, we use Volusion SSL when you log in and check out.
14. Do you ship to P.O. Boxes?
Sorry, we do not ship to P.O. Boxes.
15. Is your table cloth seamless?
Yes, our table clothes are seamless.
16. Are your prices retail or wholesale?
Wholesale.
17. Are your products machine washable?
Yes, our satin and polyester materials are are machine washable and may be dried with low heat. On the other hand, our organza type products needs to be hand washed and air dried.
18. Is there a minimum order amount?
We do not have a minimum amount for ordering.
19. Can I get a free sample?
Sorry, to keep our prices low, we do not offer free samples.
20. How come I do not see free shipping on my order?
Free shipping only applies to orders where the subtotal is greater than $150 and where deliveries are to the 48 contiguous states.
21. Can I get Express shipping with the free shipping?
Sorry, free shipping only applies to ground shipping. It does not apply to any air shipping like 3-day, 2-day, or overnight.
22. Do you deliver on the weekends?
Our deliveries are delivered on business days only excluding holidays. If you would like to have your order delievered on Saturday, please give us a call 708-717-7992. There may be an additional charge for weekend deliveries. For example, overnight shipment shipped out Friday will be delivered on Monday.
23. What happen to my orders on the previous website?
Please click on my account on the front page. Login and check under my Orders. There is a link for your orders on the previous website.
24. Do I have to pay customs/duties?
Absolutely, your respective country will collect customs/duties upon delivery. Please note anything purchased from our website does not have customs/duties calculated into the total price. The final price from our site only includes the cost of the items and the shipping costs. Upon delivery your respective country will collect a substantial percentage of fee's. In order to import items into their country you have to pay taxes. We are not held responsible for any fee's after purchase. Roughly customs/duties can be 10-20% of the total purchase.
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