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How do I return an item?

Return Policy
If you would like to request a return, please notify us within 5 days of receiving your order. Refunds are subject to a 20% restocking and shipping fees are not refundable. Single items (Samples = a quantity of 1), and CLEARANCE items are non refundable/exchangeable. Initial shipping costs (the amount we pay to ship items to you) will be deducted from ALL returns. The buyer will be responsible for the return shipping fee. Returnable items must be received by us within 14 days from the date your order was delivered. Returnable items must be received in their original packaging and in perfect condition (e.g. unopened and unused). IMPORTANT: All Returns/Exchanges must be sent either FED EX or UPS and a tracking number must be emailed to: Support@chaircoverfactory.com along with your order number. Any signs of used products will not be approved for refunds and reshipment of products will be the responsibility of the buyer.
**If you are outside of the United States, you are responsible for all customs/duties when shipping the items back to us.

RETURNS RECEIVED BY US AFTER 14 Business Days of the items being delivered to you, will be refunded by merchandise credit only. NO EXCEPTIONS. Returns after 30 days, will not be accepted, and will be returned to you at your cost.

IMPORTANT: Please be sure to carefully inspect, and count your items immediately. We must be contacted within 5 business days of your items being delivered of any problems. If we are contacted after 5 business days we cannot send any replacements, or issue any refunds. If a package is refused, undeliverable, or "returned to sender" you will be responsible for all charges to return the items to our warehouse, including any customs/duties. These costs will be deducted from your refund. Please note, that initial shipping charges (cost we paid to ship the items to you) are not reimbursable, and a 20% restocking feel will also apply for any items refused, undeliverable, or "returned to sender".

To Make A Return:
We are sorry the items were not what you expected. However here are the steps to follow for the return. Please ship to:

Chair Cover Factory
16136 Clinton Street
Harvey, IL 60426

You must email the following information to: chaircoverfactory@gmail.com
1. Order Number
2. Description/Quantity of items being returned
3. UPS or Fed Ex Return Tracking Number

Per our Return Policy, there will be a 20% Restocking fee for all returns. Single items (Samples=a quantity of 1), and CLEARANCE items are non refundable/exchangeable. Initial shipping costs (the amount we spend to ship items to you) cannot be reimbursed. As long as the items are in original/sealed condition we will immediately issue the refund. We are unable to be responsible for returned packages that are lost.
IMPORTANT: We only accept items via UPS or FED EX only!! No exceptions!!
**If you are outside of the United States, you are responsible for all customs/duties when shipping the items back to us.


To Make An Exchange:

For exchanges, here's what you do.
1. Go ahead and place the new order. (Yes, this means you actually place/pay for the new order)
2. Include this new order # with your return, order will be fully refunded minus the initial shipping cost (the amount it cost us to ship items to you). No restocking fee will be deducted.

Why do we take care of exchanges like this?
a. This way is very quick, you will receive your replacement order much earlier than the traditional method of returning an item and waiting for the exchange process. Especially useful when the bride is in a time crunch.

b. Less paperwork for you to fill out. Basically the exchange is done online, and all you have to do is return the original items for refund. No need for writing in what you want to exchange for or reasons, etc.

Send Back to:

Chair Cover Factory
16136 Clinton Street
Harvey, IL 60426

You must email the following information to: chaircoverfactory@gmail.com:
1. Original Order Number
2. New Order Number
3. Description/Quantity of items being returned
4. UPS or Fed Ex Tracking Number used to return the items

Exchanges, must be received within 30 days of initial package delivered date. No exceptions. Personalized items and customized pew bows are NOT acceptable for returns. Item(s) must be in sealed/original condition. Opened/Used items are not acceptable. Return / Exchange policy as stated on our FAQ Section applies. Initial shipping costs (the amount we pay to ship items to you) will be deducted from ALL exchanges/returns. The buyer will be responsible for the return shipping fee. We are unable to be responsible for returned packages that are lost.
IMPORTANT: We only accept items via UPS or FED EX only!! No exceptions!!
**If you are outside of the United States, you are responsible for all customs/duties when shipping the items back to us.

EXCHANGES RECEIVED BY US AFTER 30 days, will not be accepted, and will be returned to you at your cost.