Frequently Asked Questions
1. Do you rent out items?
We do not rent items. It is for purchase only.
2. Is the price listed for purchase or is it for rental?
The price listed is for purchase only.
3. How much do you charge for shipping?
The shipping prices varies depending on where it is going and how much the products weigh. To get a shipping quote for your product, please create an account online with us and add the items to shopping cart, the shipping rate will calculate itself depending on the weight and where it will be delivered.
4. When does the items gets shipped after I finish placing my order?
EXPRESS ORDERS: For USA Expedited shipments, orders have to be placed on our website (www.chaircoverfactory.com) before 1:00 PMM Central Standard Time in order for us to try our best to process and ship the order that same day (not guaranteed). IMPORTANT: The cut off for same business day processing of expedited orders is 11:00 AM CST. ALL EXPRESS or EXPEDITED (International and US) orders may take up to 2 business days to process and ship, even if placed before 11:00 AM CST.
All non-expedited orders (Special Shipping Deal, World Wide Economy, Free Shipping, and Canada Standard) generally takes 2-3 business days to process.
5. When will I receive my order when I place it?
Once we receive your order and the payment went through. We will process and ship your order within about 1-2 business days (for stock items only). Item will be shipped from our warehouse in El Monte, CA via a major carrier like UPS or USPS. We have no control of the carrier shipping time. However it takes average 5 to 14 business days of shipping time depending on the destination. VERY IMPORTANT: Due to different dye lots, 2 different items may not be the same shade, even if they are the same color/fabric. The same items purchased at different times may not be identical either. Shades and thicknesses can vary. Please be aware of this when placing an order.
6. Do you ship outside the United States?
Yes we do, please check out COUNTRIES in the Drop Down Menu in the Shopping Cart.
7. How do I get a sample of your product?
You are welcome to order a single piece online with us. There is a minimum order of at least 2 single pieces. To keep our prices low, sorry we do not offer free samples. Please note, single items/samples cannot be returned or exchanged.
8. How long does it take for you to respond to an email?
We try to answer all emails in a timely manner. Usually within 24 hours (excluding weekends or holidays).
9. What type of payment methods do you accept?
We currently takes only Visa, MasterCard, Discover and American Express. and Paypal.
10. Do you offer pickup?
Unfortunately PICKS ups are not allowed in either one of our warehouses. We do apologize for the inconvenience.
11. What is your return policy?
Click HERE to view our Return Policy
12. Shipping Policy
EXPRESS orders process and ship out within about 1-2 business days. All non-express shipment method orders will be processed and shipped out within about 2-3 business days.
Orders will be shipped via a major carrier like USPS or UPS. Each will have a tracking number sent to your e-mail.
Please note, that all orders are processed, shipped, and delivered on working business days only. No week-end delivery or processing. The cut off for same business day processing of expedited orders is 3:00 PM CST. ALL EXPRESS or EXPEDITED (International and US) orders may take up to 2 business days to process and ship, even if placed before 3:00 PM CST.**IMPORTANT: If you do not pay for Expedited Shipping (Next Business Day, 2nd Business Day, 3 Business Day or World Wide Express) and replacements or reshipments are needed, the item(s) can only be sent via standard ground shipping. **
Please allow the following delivery windows*:
UPS Ground: 5-7 Business Days
Special Shipping Deal: 7-10 Business Days
Free Shipping: 7-14 Business Days
International Express: 4-7 Business Days
International Economy: 7-14 Business Days
Canada Standard: 10-14 Business Days
*Items may be delivered sooner then delivery windows above, but is never guaranteed. If you need your items sooner then the delivery windows above, please place your order with expedited method. If an out of stock item is ordered, your entire order may be placed on back order until all items are available.
We are not responsible for any delays caused by our carrier(s), or adverse weather conditions.
If a package is refused, undeliverable, or "returned to sender" you will be responsible for all charges to return the items to our warehouse, including any customs/duties. These costs will be deducted from your refund. Please note, that initial shipping charges (cost we paid to ship the items to you) are not reimbursable, and a 20% restocking feel will also apply for any items refused, undeliverable, or "returned to sender".
If you DO NOT receive your items but our carriers show the items as delivered, we will have to open an investigation with the carrier. You will be required to fully participate in this investigation and confirm information with us. Refunds/replacements will NOT be sent/issued until the investigation is complete, and carrier confirms items were lost.
13. Which items are NOT returnable?
Non-returnable items include single items (a quantity of 1), samples, and clearance items.
14. Is your website secure?
Yes, we use Volusion SSL when you log in and check out.
15. Do you ship to P.O. Boxes?
Sorry, we do not ship to P.O. Boxes.
16. Is your table cloth seamless?
Yes, our table clothes are seamless.
17. Are your prices retail or wholesale?
18. Are your products machine washable?
Yes, our satin and polyester materials are are machine washable and may be dried with low heat. On the other hand, our organza type products needs to be hand washed and air dried.
19. Is there a minimum order amount?
We do have a 2 single item minimum amount for ordering.
20. Can I get a free sample?
Sorry, to keep our prices low, we do not offer free samples.
21. How come I do not see free shipping on my order?
Free shipping only applies to orders where the subtotal is greater than $100 and where deliveries are to the 48 contiguous states.
22. Can I get Express shipping with the free shipping?
With Free Shipping you must allow 7-14 business days for delivery. It does not apply to any expedited shipping methods.
23. Do you deliver on the weekends?
Our deliveries are delivered on business days only excluding holidays.
24. What happen to my orders on the previous website?
Please click on my account on the front page. Login and check under my Orders. There is a link for your orders on the previous website.
25. Do I have to pay customs/duties?
Absolutely. If shipping outside of the United States, your respective country will collect customs/duties upon delivery. Please note anything purchased from our website does not have customs/duties calculated into the total price. The final price from our site only includes the cost of the items and the shipping costs. Upon delivery your respective country will collect a substantial percentage of fee's. In order to import items into their country you have to pay taxes. We are not held responsible for any fee's after purchase. Roughly customs/duties can be 10-20% of the total purchase.
26. How do I go about getting replacements for damaged or missing items?
If we are contacted within 5 business days once you have received your items, we can immediately rectify the situation by either replacing or refunding you for the damaged/missing items. However, if we are not contacted within 5 business days after the items are delivered, we are not held responsible for replacing ANY items that may have been scratched, or damaged during shipment. PLEASE verify and check all items immediately upon delivery. **IMPORTANT: Replacement and/or missing items can only be sent to the original shipping address on the order. If you did not pay for Expedited Shipping (Next Business Day, 2nd Business Day, 3 Business Day or World Wide Express) replacements will only be sent via standard ground shipping. **
27. What is the store policy concerning sales and promotions?
Our site does not allow any adjustment on previous purchases, or adjustments on orders purchased after the promotional period, unfortunately.
Our sales are based on inventory count, and unfortunately we cannot control when the items will be going on sale. Sales volume would be the only way to determine when and if items will be going on clearance/sale. All clearances/sales/promotions are subject to change or cancellation at any time without notice.
Make sure to "Like" on us Facebook to continue getting updates on newly added items, upcoming sales, and join our email list!
28. I received an email asking for ID Verification. Why?
We take our customer's privacy and personal information seriously. If your order has been flagged as being potentially fraudulent, you will be sent an email from us with the steps required to confirm that this is an authorized charge, that you are in possession of the credit card, and that you are the cardholder. If you have any questions, you may contact us on Live Chat, or email us: firstname.lastname@example.org.
29. What happens if my items didn't arrive?
We email tracking information for every order when it ships. Please be sure to carefully monitor your item(s). Please be sure to check with any other members of your household who may have picked up the items, around your property, and any neighbors. If the items do not arrive, be sure to contact us immediately by sending an eMail to: ChairCoverFactory@gmail.com please be sure to provide us with the following information:
1. Your order number
2. Confirm your shipping address
3. Confirm your phone number
We will then file a claim with the carrier to complete an investigation. Investigations generally take 7-14 business days to complete. If/when the carrier confirms the items were lost, we can either issue a refund, or send replacements.